Settings

Cloud Calling

Inbound call tracking through Plivo. Every call to your business number finds or creates a lead, rings the right person, gets recorded, and lands on that lead's timeline. Recordings are copied into this dashboard's own storage — Plivo deletes them from its side after 30 days.

Plivo Account

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Credentials come from the PLIVO_AUTH_ID / PLIVO_AUTH_TOKEN environment variables, never from this screen — same as every other integration here.

Account—

Type—

Credits—

Numbers—

Phone number & routing

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Connecting a number repoints its Plivo application at this dashboard, so calls are answered by the flow configured below. Whatever the number pointed at before is saved first, and the Restore button puts it back.

Call handling

What a caller hears, and who their call rings.

Cloud Calling is on Create a lead the first time an unknown number calls Ring the lead's own assigned mentor first Record calls Keep a permanent copy of each recording in this dashboard Transcribe recordings billed per minute on top of the call — English only Verify Plivo's webhook signature (leave on unless debugging)

Caller ID number The Plivo number shown to the person you're calling. Ring for (seconds) How long to ring before giving up and offering voicemail. Transcription quality Only used when Transcribe recordings is on. Greeting Spoken to the caller before anyone is rung. Voicemail prompt Played when nobody picks up. The message that follows is recorded onto the lead. Agent whisper (click to call) Played to your agent only, before the lead is bridged in. Fallback numbers Comma separated. Rung when the caller has no mentor, or their mentor has no number. Up to 5. Missed-call WhatsApp campaign Sent automatically when an inbound call goes unanswered. Leave blank to send nothing.

Mentor phone numbers

Used for two things: ringing a lead's own mentor when they call in, and knowing which phone to ring first when someone uses click to call from a lead. A mentor with no number here is skipped.

Webhook URLs

Set automatically by the Connect button above. Listed here for reference, or to paste into Plivo by hand.

Activity

Total calls—

Inbound—

Answered—

Missed—

Unique callers—

Leads from calls—

Talk time—

Last call—

Recent calls